Managed IT Services
Help Desk
Racksquared Help Desk Services
If your employees require speedy answers to IT questions, expert guidance on how to use applications, or PC troubleshooting, Racksquared is your go-to partner for Remote Help Desk Support.
Our help desk support staff can solve your most difficult end-user challenges. If needed we can remotely view the users' desktops to see their issue. We can talk them through the operation they are attempting to perform, or take over and show them how.
With Racksquared's help desk staff, your company will dramatically improve employee productivity. By empowering your end-users to get the help they need, when they need it, your company can minimize downtime, and free your employees to engage your customers and grow your bottom line.
Service Options Available
Ticketing Management Racksquared Ticketing Services include ticket creation either by phone, email, or web. Dispatch to responsible team for resolution. Ticket analysis to manage problem areas. Follow up to verify that the problem is resolved.
On-site or Remote Support: Racksquared can supply personnel for on-site or remote tier one support. Remote control tools can be used to remotely repair system or software issues.
Hardware Management: Racksquared can manage the hardware assets of a company from procurement to disposal. Full accounting approval processes defined by the company are followed for the procurement process.
System Upgrades: When the time comes to upgrade to the latest operating system or hardware platform; Racksquared's experienced support staff can help. Racksquared uses the latest in system imaging and software deployment tools to roll out a company wide deployment meeting a guidelines defined by the company.
Office Moves: Racksquared's experienced staff has helped several companies move locations or move employees around during renovations.
Patch Management: Racksquared's help desk staff keeps up to date on security updates released by software vendors. Patches are tested and deployed using the guidelines as defined by a companies IT management team.